Onsite Versus Remote IT Support

When selecting a company to provide IT support for your business, you have many things to think about it. You must know that the company you choose is reputable, reliable and professional. As importantly, you need to know that they can meet your business needs. One key area to consider is whether you need onsite or remote support. There are advantages and disadvantages to both options. Our guide examines the key strengths of each and that will help you decide which is best suited for your business.

Remote Access

· Effective

IT services companies that offer remote support can usually provide very effective support for small day-to-day problems. In the time it takes for you to make a phone call or send e-mail expert can take control of their desktop and see exactly what you see. In most cases this means that problems are resolved quickly and without causing much disruption to your business.

· Cost

remote access tends to be very cost-effective solution. You do not need to pay for a technician to be permanently on the spot, nor do you have to cover the costs of time he or she spends traveling from your office. Instead of just paying for the service you get and the time spent fixing the problem. This works for the service too, because they spend less time traveling between the customer premises or to wait on the spot with nothing to do. Instead, they can focus all your energy in an efficient technical support for multiple clients. This means that they make significant savings, some of which you can expect to be transferred to you, the customer.

onsite support

· face-to-face contact

the advantages of face-to-face contact should not be underestimated. Many people find it easier to deal with people that way, rather than over the phone. After the on-site technician will help your staff to build relationships with people providing IT support, which can improve confidence in the system.

· Knowledge of your business

Having someone on the spot to run him or her in the specific methods and specific features of your business. This will allow the technician to pick up on areas of special importance and recurring problems, and predict and prevent problems that may arise in the future. After the on-site IT technicians also creates opportunities for more forward looking, less reactive approach. With detailed knowledge of the way your company operates, he or she will become a valuable resource when it comes to planning how to take advantage of the business improvement, ensuring that your system is still maintained and developed in accordance with your company's growth plans. He or she will also be very well placed to offer training to their employees, to ensure that your IT systems not only to work properly, but they are used to their maximum capability.

· Express service for problems with hardware

Not all problems can be solved remotely. This is especially true for hardware issues. If something goes wrong with your physical server or PC, you need someone to be there to look at it. Recruitment of IT services company on the spot means that this kind of problem can be dealt with immediately.

As you can see there are advantages to both options. You must decide which is more suitable for your business. Many people decide that the combination of the two is the answer, with a small presence on site to deal with major problems and proactive services, supported by more remote team to deal with day-to-day issues. It is often a very satisfactory solution.